Client Successes

Ko’olau Credit Union Spreads “Kokua” with New Service from Atando Technologies

Ko’olau Federal Credit Union is proud to announce the launch of its new "Kokua Bot" chatbot and live chat, powered by Atando Technologies. The new chatbot and live chat feature will provide members with 24/7 access to support and information about Ko’olau FCU’s accounts and services.

Kokua [koh-ku-ah] is an important concept in Hawaiian culture.  It  means “help”, but it goes much deeper than that.   It’s deeper meaning, however, is to extend help to others without expecting personal gain. Kokua Bot is an AI-powered chatbot that uses natural language processing and machine learning to provide personalized assistance to members. The chatbot can answer member questions across over a 100 topics about accounts, loans, services and more. It can also help members with basic tasks like setting upcoming travel notices.

The new chatbot and live chat feature will provide members with 24/7 access to support and information about Ko’olau FCU. Kokua Bot also can escalate the more complex issues via the improved live chat feature that provides members with access to live customer service representatives during business hours.

"We are thrilled to offer our members this new feature," said James Lee, CEO of Ko’olau Federal Credit Union. "After installing our 24/7 Virtual Branch we needed a way to efficiently assist members even when our branches are closed. Our goal is to provide our members with the best possible digital experience. So, we worked with Atando to create the Kokua Bot that will help members with basics at first and even grow and get smarter over time, giving members the help they need when they need it."

Atando Technologies is a leading provider of AI-powered chatbot and live chat solutions for credit unions. Their technology is designed to improve member experience, increase operational efficiency, and reduce costs.

Reach out today to book a demo and learn more.